Senior Manager, Visual Merchandising Operations




Position Location:

Boston, MA


About the Job:

Wayfair’s Physical Retail team is seeking a Senior Manager, Visual Merchandising Operations to direct a key function within the Visual Department that will enable the organization’s physical retail agenda. This role will be a part of the Physical Retail Visual Leadership Team that will help develop and implement the playbook to stand up and scale stores in North America across all five of Wayfair’s Brands (Wayfair, All Modern, Joss & Main, Birch Lane, Perigold.)


The Senior Manager, Visual Merchandising Operations will work across the team and with cross-functional partners (e.g., Merchandising, Creative, Store Operations) to lead the creation and implementation of visual operations structure and standards. We are seeking a motivated leader who can build and optimize the visual operations platform to support the department functions and provide thought leadership to ensure that our stores are a major contributor to the financial success of Wayfair’s physical retail platform.


This role is based in Boston and reports to the Head of Visual Merchandising. The Senior Manager, Visual Merchandising Operations has significant cross-functional responsibility and opportunity for exposure to the Physical Retail Leadership team. As the retail portfolio grows, the Senior Manager, Visual Merchandising Operations will work to build out a team to manage an increasing number of assets and transactions.


What You’ll Do:
  • Responsible for the development and maintenance of all visual merchandising standard operating procedures ensuring consistent implementation across platforms

  • Build and maintain the department budget and drive expense control and financial planning for the visual team

  • Manage departmental priorities of execution based on timeline targets and vision adjusting and refocusing as needed leveraging project management practices to ensure success

  • Work cross-functionally with the Store Operations team to build and integrate a platform level visual store opening program to support the planned new store velocity

  • Oversee logistics and business requirements for building out and maintaining a mock store for each brand.

  • Lead the visual team in optimizing cross-functional workflows that equip our department and partners to execute visual operations work effectively and efficiently

  • Source and manage visual supply and visual propping program building and maintaining strong vendor relationships and initiating contracts with new companies as needed.

  • Oversee labor planning & scheduling requirements for in-store visual merchandising and marketing activity

  • Build influential relationships with leadership across other departments including IT, Supply Chain, Merchandising, Marketing, and Finance among others

  • Drive visual merchandising KPI reporting, analyze, assess and activate key learnings to drive the financial performance of each brand’s store fleet

  • Author regular business updates to keep the Wayfair organization informed of all milestones, interdependencies, and potential risks related to project status.

What You’ll Need:
  • Physical retail experience required, with preferred experience in standing up a retail store program

  • 5+ years of Visual or Store Operations Leadership experience

  • Strong business management skills; demonstrated ability to lead important strategic initiatives and multitask

  • Proficiency in Adobe Creative Cloud Software

  • Proven team management and leadership skills; can inspire and motivate teams to bring future state vision to life

  • Able to collaborate across all levels of the organization to achieve objectives

  • Adaptability to organizational changes and complex structures

  • A high degree of integrity and confidence in one’s abilities as a business and visual leader

  • Evidence of “scrappy startup execution” and a “get it done” attitude when time is tight and stakes are high

  • Thrives in high growth, ambiguous environment

About Wayfair Inc.:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.


No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.