• PAVE

Account Manager



Position Location:

Westminster, CO


Company Overview:

NOABRANDS is a global group of visual merchandising brands. Our Brands each have their own unique strengths but are all united by the same passion, expertise, and determination to advise our retail clients in designing retail spaces that optimize the visuality of their brand and the visibility of their product. Be it through catalog or custom solutions, we build in-store experiences that prompt shoppers to engage and Visualize Anything. www.noabrands.com


Position Overview:

The effective management of the scope and timing of assigned projects is a key requirement of the Account Manager. Success is achieved through a thorough understanding of each customers’ account, anticipation of needs, communication, responsiveness, lack of surprises, and seamless execution and is proven by the Customer being happy with our service, all leading to sales growth.


The Account Manager works closely with the NOA Brands customers and Sales Group to ensure their needs are met within the specified time frame. Specifically, the Account Manager is held primarily accountable for the overall wellbeing of the assigned accounts and is the primary contact with the Customer order fulfillment activities on a daily basis. The Account Manager is responsible for orders from the receipt of POs, through production, product delivery, and closing of the order. The Account Manager is expected to work with minimal supervision. Additionally, the position requires daily interaction with all teams including but not limited to: production, scheduling, logistics, and finance.


Responsibilities:

Key Accountabilities:

  • Directly manage defined customer accounts, including domestic and international accounts with day-to-day communication and relationships with clients

  • Creates long-term relationships with clients

  • Fully manages accounts from beginning to end, top to bottom

  • Serve as the interface between customer service and the sales team, working with Account Executives to ensure client needs are met in a timely and efficient matter

  • Informs the Sales team of delays and changes

  • Manages blanket releases

  • Implement Customer required standards

  • Arrange third-party freight

  • Escalation contact for Shipping discrepancies

  • Update team with weekly reports

  • Resolve invoice discrepancies/overdue accounts

  • Collect payment on prepay accounts

  • Request and ship out samples

  • Stage/inspect mannequins for quality on samples

  • Partner with Engineering to ensure that p/ns are set up correctly

  • Generates formal quotes, garners approval, and maintains a quote log.

  • Works with Operations to ensure orders are processed on schedule

  • Seeks additional sales opportunities and new projects within all assigned accounts and sub-brands.

  • Creates and maintains an “Account Catalog” per customer, detailing and documenting all current personnel/roles/contact information, projects and project status, current product mix, sales projections, unique requirements and demands, cultural notes, etc.

  • Acquires customer store openings and rollout schedules and ensures they are met with a 100% on-time delivery rate. Continually updates and monitors these schedules to ensure that production is properly coordinated with customer needs and expectations.

  • Tracks all customer blanket orders and communicates with customer when the blanket is running low either by item or in its entirety

  • Receives customer complaints and quickly facilitates to resolution

  • Is the leader in helping to solve problems that may arise for all assigned accounts and ensures that any issues with projects and orders are properly shielded from the customer to maximize a pleasant and seamless customer experience

  • Proactively coordinates with appropriate management to determine the best method of communication to the customer and offers alternative solutions to any challenges that arise

Qualifications:

What it takes to succeed:

  • Minimum 2 years experience with Account Management

  • A BS degree in Business Administration or related practical experience

  • Tremendous customer focus and the ability to act as the “voice of the customer”

  • “Do what it takes” attitude

  • Must be detail-oriented, proactive, and have very good follow-through

  • Excellent at follow-up and great sense of urgency

  • Excellent communication skills, both written and verbal

  • Strong organizational skills

  • Good working knowledge of all Microsoft Office applications, Outlook and Excel

  • Ability to anticipate the needs of sales, product development, and production

  • Knowledge of ERP systems

Compensation & Benefits:

Job Type: Full-time


Benefits:

  • Medical/Dental/Vision Insurance

  • 401K Matching Program

  • 12 Week Parental Leave Policy

  • Generous PTO

  • Bring Your Dog to Work

  • Flexible In-Office Hours

  • Health & Wellness Program


Pay: $50,000 - 60,000 annually DOE


In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.


As part of our ‘For Every Body.’ core pillar, Fusion provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.